FAQs

Which analysis drapes do you recommend for start-up?

A professional basic equipment for color analysis should contain: Color Analysis 22-Part Drape Set Warm-Cool Analysetuch-Set Gold-Silber Final 32-Part Drape Set Spring Summer Autumn Winter Reusable Neutral Cape When things have to happen in a hurry our "Harlequin" serie at a low price is an alternative: Color Analysis Cape Harlequin Gold-Silver Color Analysis 4-Part Capes Set Harlequin for 4 Seasons If you work with a differentiated color system you need [...]

By Dirk Maass|2024-02-08T14:28:31+01:0014. May 2020|Products|

Where is my invoice?

First the invoice is attached once to our e-mail with the order confirmation and second to our order completion e-mail as a PDF file. If you have not ordered as a guest but via your customer account, you will find all invoices archived there for download. Incidentally, you will find in the customer account "order" > "payment" all payment options to choose from.

By Dirk Maass|2020-05-14T17:48:58+02:0014. May 2020|Ordering|

What does the diamond ring symbols mean?

The diamond ring symbols mark the color fields that simulate the metal colors gold and silver.

By Dirk Maass|2024-02-08T14:27:30+01:0014. May 2020|Products|

My credit card payment failed. How can I renew the payment?

Simply log into your account and follow the link "Orders" > "Pay". There you find a list of all your orders with payment links.

By Dirk Maass|2020-05-14T17:30:33+02:0014. May 2020|Ordering|

Is there any alternative to Paypal or credit card payment?

We recommend within the European Union bank transfer via SEPA credit transfer. Our account details are: Dirk and Regina Maass IBAN DE64430609672045867600 SWIFT/BIC GENODEM1GLS

By Dirk Maass|2020-05-14T17:29:05+02:0014. May 2020|Ordering|

How do I get the exact shipping costs?

That's simple: Please add all desired products into the cart, go to the cart page and select below "Calculate shipping" the shipping country. If you click on "Update totals" you'll see on the right one or more shipping methods with the exact shipping costs.

By Dirk Maass|2020-05-14T17:10:42+02:0014. May 2020|Shipping|

How can we order as a public customer e.g. training center or school?

Please contact us before sending your first order. After clarifying your needs, we can usually dispense with the advance payment which is difficult for public clients. We will deliver to schools abroad without prepayment if a member of the school board lodges a private deposit for 50% of the order value, which will be refunded after full payment of the invoice for the order.

By Dirk Maass|2020-05-14T17:08:16+02:0014. May 2020|Ordering|

How and where can I return items?

If you have ordered as a private customer, you can exercise the contractual right for free return according to the German "Widerrufsrecht" (right of free return). If you have ordered as a business customer, our acceptance of return is a voluntary service without any legal obligation. Please send all items at your charge back to DATA2000 GmbH Kolibri Versandservice Winsbergring 8 22525 Hamburg Germany Important: if you are shipping from [...]

By Dirk Maass|2025-09-26T17:25:09+02:0014. May 2020|Service|

Does “mixed type” for example summer-winter mean that you can wear all of the colors of two color types?

No. According to the flow-system of Munsell, one type flows into the other. A better name would be intermediate type. Of course, there are a couple of overlaps in color from one type to another but every color type has its own specific color spectrum.

By Dirk Maass|2024-02-08T14:27:39+01:0014. May 2020|Products|