We deliver to some countries with UPS only because DHL respectively local parcel services have not proven to be reliable enough. If the order value exceeds €1500, we offer UPS only in any case. You get the DHL option if you split the order.
It means the original country postal service has accepted packet and the information has been electronically send to destination courier such as USPS. The "Origin Post is Preparing Shipment" will display until the packet passes into/through ISC/Customs and is scanned by USPS. So "Origin Post is Preparing Shipment" can also happen after a package has reached a destination country.
This is common for orders which exceeds the total amount of 1000.00 € to a shipping address outside of the European Union. In such cases the German customs authority requests an export declaration from the seller. Filing and approving takes a couple of days why the status remains unchanged "processing".
In the most countries the shipment will be handed over to national post, which then executes the delivery for DHL. Unfortunately there are often delays. If you want fast, reliable delivery, please select UPS.
When the tracking stops, in the majority of cases the shipment has arrived at the customs of the delivery country. The customs clearance can take up to 10 workdays! We cannot do anything about it and we are not responsable for it. Please be patient for a little while.
That's simple: Please add all desired products into the cart, go to the cart page and select below "Calculate shipping" the shipping country. If you click on "Update totals" you'll see on the right one or more shipping methods with the exact shipping costs.
Our products are stored with a logistics provider that does not allow third-party access and does not have the resources to handle customer visits. Unfortunately, it is thus not possible for you to collect your goods. The only exceptions to this rule are the participants in our further education and training programs. By arrangement, we can usually give participants their goods personally, or allow them to inspect them in our [...]