We do not participate in any VAT refund procedures for goods personally taken across the border. We are already so burdened with red tape that we simply do not have the time for it. And if we were to do it, we would have to charge a service fee that would offset the benefit of the tax refund.
If the delivery was made to an EU country, this is not a big problem. In cases of delivery to a non-EU country, return customs clearance is due. All duties and administration fees will be charged to the buyer. In most cases, this can mean that the costs for the return and customs clearance exceed the value of the goods. So it can be cheaper to resell the products on [...]
If you have ordered as a private customer, you can exercise the contractual right for free return according to the German "Widerrufsrecht" (right of free return). If you have ordered as a business customer, our acceptance of return is a voluntary service without any legal obligation. Please send all items at your charge back to DATA2000 GmbH Kolibri Versandservice Winsbergring 8 22525 Hamburg Germany Important: if you are shipping from [...]
Private customers can return any goods anyway within 14 days of receipt of goods in the context of the statutory right of withdrawal. In addition, free samples do not bring any further benefit to private customers. For commercial customers, the law does not grant a right of withdrawal. Nevertheless, we take back all goods. For the costs of the cancellation, redemption, storage return and refunding, we retain a processing fee [...]