We do not operate a sophisticated affiliate program. But we offer compensation for recommending our products. And it goes like this: Register and select an account as a business customer. Write us a message saying that you would like to recommend our products. We will provide you with a unique coupon code that you can share with your customers. It entitles them to a discount of 5%, which serves as [...]
If the delivery was made to an EU country, this is not a big problem. In cases of delivery to a non-EU country, return customs clearance is due. All duties and administration fees will be charged to the buyer. In most cases, this can mean that the costs for the return and customs clearance exceed the value of the goods. So it can be cheaper to resell the products on [...]
In most cases this is unfortunately not possible. The documents required for customs clearance are generated automatically for each order and must match the contents of the shipment. The uncomplicated way is that you or we cancel your order, and you create a new one.
Yes. Please note that you have to cover the return costs.
It means the original country postal service has accepted packet and the information has been electronically send to destination courier such as USPS. The "Origin Post is Preparing Shipment" will display until the packet passes into/through ISC/Customs and is scanned by USPS. So "Origin Post is Preparing Shipment" can also happen after a package has reached a destination country.
This is common for orders which exceeds the total amount of 1000.00 € to a shipping address outside of the European Union. In such cases the German customs authority requests an export declaration from the seller. Filing and approving takes a couple of days why the status remains unchanged "processing".
In the most countries the shipment will be handed over to national post, which then executes the delivery for DHL. Unfortunately there are often delays. If you want fast, reliable delivery, please select UPS.
For legal reasons prices are displayed and calculated net only on the cart page after you have entered your VAT id or a non-EU shipping address.
When the tracking stops, in the majority of cases the shipment has arrived at the customs of the delivery country. The customs clearance can take up to 10 workdays! We cannot do anything about it and we are not responsable for it. Please be patient for a little while.