Do you offer (online) product training?
Yes, we do as part of a training. You may find further informations here. A sole product training can be booked for a fee.
Can the style guides replace a personal style consultation?
No. The style guides are intended as a consultant document, i.e. for those who have necessary background knowledge.This knowledge is necessary in order to work sensibly with the documents. You gain the knowledge from the training for style consultation. In addition to background knowledge, an independent view from the outside is advisable.
Can I pick up my goods?
Our products are stored with a logistics provider that does not allow third-party access and does not have the resources to handle customer visits. Unfortunately, it is thus not possible for you to collect your goods. The only exceptions to this rule are the participants in our further education and training programs. By arrangement, we can usually give participants their goods personally, or allow them to inspect them in our [...]
Can I get free product samples?
Private customers can return any goods anyway within 14 days of receipt of goods in the context of the statutory right of withdrawal. In addition, free samples do not bring any further benefit to private customers. For commercial customers, the law does not grant a right of withdrawal. Nevertheless, we take back all goods. For the costs of the cancellation, redemption, storage return and refunding, we retain a processing fee [...]
Aren’t fabric color swatches better than printed color swatch fans?
One fabric is not the same as the other, i.e. there is no real comparability here. Fabric Color Swatches are, as a rule, fitted with taffeta which cannot, for example, be compared to a tweed.