Can I change the payment method after having placed my order?
Yes. Simply log into your account and follow the link “Orders” > “Pay”. There you find a list of all your orders with payment links.
Why is payment by credit card not possible for a total amount over €1,500?
For every payment by credit card, we as the retailer grant a credit, i.e. we bear the risk of non-payment. We are only willing to do this up to a limit of €2,000.Alternatively, you can make very comfortably a bank transfer via Wise to one of our worldwide bank accounts without any limit, or you can split the order.
Can orders be subsequently changed or combined?
In most cases this is unfortunately not possible. The documents required for customs clearance are generated automatically for each order and must match the contents of the shipment. The uncomplicated way is that you or we cancel your order, and you create a new one.
Would your 14 day return policy apply worldwide?
Yes. Please note that you have to cover the return costs.
My order status “processing” hasn’t changed for a while
This is common for orders which exceeds the total amount of 1000.00 € to a shipping address outside of the European Union. In such cases the German customs authority requests an export declaration from the seller. Filing and approving takes a couple of days why the status remains unchanged "processing".
Why can’t I see net prices?
For legal reasons prices are displayed and calculated net only on the cart page after you have entered your VAT id or a non-EU shipping address.
Where is my invoice?
First the invoice is attached once to our e-mail with the order confirmation and second to our order completion e-mail as a PDF file. If you have not ordered as a guest but via your customer account, you will find all invoices archived there for download. Incidentally, you will find in the customer account "order" > "payment" all payment options to choose from.
My credit card payment failed. How can I renew the payment?
Simply log into your account and follow the link "Orders" > "Pay". There you find a list of all your orders with payment links.
Is there any alternative to Paypal or credit card payment?
We recommend within the European Union bank transfer via SEPA credit transfer. Our account details are: Dirk and Regina Maass IBAN DE64430609672045867600 SWIFT/BIC GENODEM1GLS