Private customers can return any goods anyway within 14 days of receipt of goods in the context of the statutory right of withdrawal. In addition, free samples do not bring any further benefit to private customers.
For commercial customers, the law does not grant a right of withdrawal. Nevertheless, we take back all goods. For the costs of the cancellation, redemption, storage return and refunding, we retain a processing fee of 20% of the value of the goods. In addition, free samples also bring commercial customers no other advantage – apart from the processing fee, which is necessary and fair to cover our costs.
